Shipping Information
Shipping Rates
Our products can be shipped globally.
We offer free shipping to the EU, Switzerland (excl. Tax/Duty) and US.
For other regions: our shipping rates depends on weight. As a guide, one Gustav Original package is under 2kg. Gustav Original XL is 2-4.99kg.
International Shipping Fees:
|
Shipping Zone |
Delivery Time* |
0 - 1.99 kg |
2.00 - 4.99 kg |
5.00 + kg |
|
EU & CH |
2-7 days |
Free |
Free |
Free |
|
International Zone 1 AU, HK, SG, JP, CAN |
8-20 days |
EUR 15.00 |
EUR 25.00 |
EUR 40.00 |
|
US |
8-20 days |
Free |
Free |
Free |
|
International Other |
8 – 30 days |
EUR 48.00 |
EUR 89.00 |
EUR 150.00 |
* Business days
Bulk orders or Business Orders:
We are shipping worldwide. Please send an email to hello@gustavoncept.com to enquire a custom product quote including custom shipping rate.
Duties & Taxes
EU Customers. Your order includes VAT. Goods are shipped from the Netherlands. No duty tax needs to be paid.
Switzerland: Import tax and duties apply (incl. VAT) - see below
Australia: 10% GST (non-refundable in Australia) included. Goods are shipped from the Netherlands. No duty tax needs to be paid for order values under AUD 1,000.00. If you are a business with a valid ABN please send us an email to order without GST.
New Zealand: 15% GST included. Goods are shipped from Netherlands. No duty tax needs to be paid.
All other countries (including CH, NOR, US). Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tuesday On The Beach Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@gustavconcept.com with your name and order number, and we will look into it for you.